How-To Guides

Easy Shortcuts for easier ordering and account management

Whether you place your orders by phone, fax, e-mail, or web, you can manage your entire order history online, anytime!

With just a few clicks you can copy a previous order, adjust the quantities as necessary, and submit it as a new order. It's fast and easy! Here’s how:

  • After you log in, click on MY ACCOUNT and then click on ORDER STATUS to get started.

Search for a previous order to copy by looking through your order history, or search with an order number, or P.O. number.

Your order history displays all orders regardless of how they were placed. Phoned in, e-mailed,faxed, as well as online orders will all be listed.

  • If you know the order or P.O. number of an order you want to duplicate:
  • Select the ORDER # or P.O. # button (whichever you're looking up) in the top left of the screen, then enter your number into the blank field.
  • Select the BOTH option beneath that.
  • Hit SEARCH on the right side of the screen and the order will display in the list below.
  • Click on the blue ORDER #.
  • If you do not, you can search all:
  • Select BOTH from the buttons in the top left and then hit SEARCH on the top right.
  • That will list all orders in your order history from most newest to oldest.
  • Click the blue ORDER # for the order in question.
    • If you're not sure, clicking the blue ORDER # will display more detail for clarification.
  • This will bring you to the ORDER DETAIL screen. At the bottom left, click on the COPY ORDER button.
  • Note: Your cart cannot contain any items before copying an order. Doing so will result in an error message. If you receive this error, open your shopping cart and click CANCEL ORDER to clear the cart.
  • Click YES in the confirmation window that appears.

Now all items from the order will be added to your cart. You can then add, delete, and adjust quantities as needed and proceed with checkout like normal.

In just a few clicks, you can view and print any closed invoice.

  • After you log in, click on MY ACCOUNT and then click on ORDER STATUS to get started.

Search for a previous order by looking through your order history, or search with an order number, or P.O. number.

Your order history displays all orders regardless of how they were placed. Phoned in, e-mailed,faxed, as well as online orders will all be listed.

  • If you know the order or P.O. number of an order:
  • Select the ORDER # or P.O. # button (whichever you're looking up) in the top left of the screen, then enter your number into the blank field.
  • Select the BOTH option beneath that.
  • Hit SEARCH on the right side of the screen and the order will display in the list below.
  • Click on the blue ORDER #.
  • If you do not, you can search all:
  • Select BOTH from the buttons in the top left and then hit SEARCH on the top right.
  • That will list all orders in your order history from most newest to oldest.
  • Click the blue ORDER # for the order in question.
    • If you're not sure, clicking the blue ORDER # will display more detail for clarification.
  • This will bring you to the ORDER DETAIL screen. Click on the blue INVOICE # in the top right of the screen.
  • Please Note: If there is NOT a blue Invoice # within the Order Detail, the order has not yet been invoiced. Please feel free to contact us and we would be happy to get an invoice created and over to you.
  • This opens a .pdf document of your invoice for print or download.

In just a few clicks, you can view and print any open invoice.

  • After LOGGING IN, click on MY ACCOUNT at the top right of the screen and then click STATEMENTS from the menu.
  • This will list all open invoices and their due dates. Click on the blue INVOICE # to open the invoice.
  • Please Note: If the Invoice # is not listed here, the order has not yet been invoiced. Please feel free to contact us and we would be happy to get an invoice created and over to you.
  • A .pdf document of your invoice will open for printing or download.

Accessing your order confirmation is easy and can be done anytime.

Method 1: During Checkout

  • Immediately after hitting COMPLETE ORDER during checkout, you will be taken to the THANK YOU screen.
  • Click on the blue PRINT/E-MAIL YOUR ORDER CONFIRMATION link.
  • This opens a .pdf document of your Order Confirmation to print a hard copy, download, or e-mail a digital copy to yourself.

Method 2: After Checkout

  • After you log in, click on MY ACCOUNT and then click on ORDER STATUS to get started.

Search for a previous order by looking through your order history, or search with an order number, or P.O. number.

Your order history displays all orders regardless of how they were placed. Phoned in, e-mailed,faxed, as well as online orders will all be listed.

  • If you know the order or P.O. number of an order:
  • Select the ORDER # or P.O. # button (whichever you're looking up) in the top left of the screen, then enter your number into the blank field.
  • Select the BOTH option beneath that.
  • Hit SEARCH on the right side of the screen and the order will display in the list below.
  • Click on the blue ORDER #.
  • If you do not, you can search all:
  • Select BOTH from the buttons in the top left and then hit SEARCH on the top right.
  • That will list all orders in your order history from most newest to oldest.
  • Click the blue ORDER # for the order in question.
    • If you're not sure, clicking the blue ORDER # will display more detail for clarification.
  • This will bring you to the ORDER DETAIL screen. Click on the blue ORDER # in the top center of the screen.
  • This opens a .pdf document of your Order Confirmation to print a hard copy, download, or e-mail a digital copy to yourself.

Monitor your shipments anywhere with just a few clicks.

  • After you log in, click on MY ACCOUNT and then click on ORDER STATUS to get started.

Search for an order to track by looking through your order history, or search with an order number, or P.O. number.

Your order history displays all orders regardless of how they were placed. Phoned in, e-mailed,faxed, as well as online orders will all be listed.

  • If you know the order or P.O. number of an order you want to track:
  • Select the ORDER # or P.O. # button (whichever you're looking up) in the top left of the screen, then enter your number into the blank field.
  • Select the BOTH option beneath that.
  • Hit SEARCH on the right side of the screen and the order will display in the list below.
  • Click on the blue ORDER #.
  • If you do not, you can search all:
  • Select BOTH from the buttons in the top left and then hit SEARCH on the top right.
  • That will list all orders in your order history from most newest to oldest.
  • Click the blue ORDER # for the order in question.
    • If you're not sure, clicking the blue ORDER # will display more detail for clarification.
  • This will bring you to the ORDER DETAIL screen. Next to TRACK SHIPMENT, click on the blue carrier name (FedEx, UPS, etc.).
  • This will automatically take you to your shipment information on the carrier's website.
  • Please note: If tracking information is not yet available, the link will default to the home page of the carrier's website.
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