Shipping and Return Policies

Prices shown in our catalog are F.O.B. Waco, Texas, or factory. We will prepay all freight charges and add them to your invoice so that no shipment comes collect. We have excellent discounts with major freight carriers such as U.P.S. and FedEx. When you place your order, we will search out the most economical and efficient carrier for your shipment. For prices F.O.B. Destination, give us a call; we will be happy to work up prices with all freight charges included.

We also have a number of freight deals and programs to suit facilities of all sizes. Call us for more information.

Delivery drivers have a 30 minute window to deliver. Any additional delivery delays may be charged to the customer.

Shortages and Damage

If you should have any problems when receiving your merchandise, give one of our representatives a call using our toll free number: 1-800-524-5427.

  • If your merchandise is delivered using a major freight carrier, please be sure to fully check and count your packages upon delivery before you sign for them. Always count the number of pieces you receive. Boxes and packages should be signed for by piece count; not by pallet count. Do not rely on the driver’s count. Always sign the delivery receipt for the actual number of pieces received. You will find the box counts on the packing list included with your shipment.
  • Sign your full name, no initials, the date the material was received and the condition the material was in. On fragile items you have the right to open and inspect your goods before signing for them. If the driver is reluctant to allow this inspection, you can sign with “goods damaged” written on the freight bill. If necessary, please call the shipping company or ICS while the driver waits.
  • If there should be a problem with the merchandise received, please note any damage or shortages on the freight bill with the driver present. This is very important because if you sign for merchandise without making any notations of your shipment being damaged or a package missing, the freight companies are released from liability of freight claims.
  • Any hidden or concealed shortages must be reported to ICS within 24 hours of delivery. Any shortages not reported promptly, may not be honored. Please report issues immediately.
  • As of 5/2019, ALL damage claims MUST include photographed documentation. You will be asked to submit photos of the damages during your report.

Returns

ICS has been supplying jails and other institutions for over thirty years. Our policy is to stand behind our merchandise 100%. Returns or exchanges must be made within 30 days of receipt of goods. A restocking fee of 20% may apply to stock, drop-shipped, and clothing orders. Custom, special order, and screen printed items may not be returned.


Loss Or Damage

If you should have any problems when receiving your merchandise, give one of our representatives a call using our toll free number: 1-800-524-5427.

  • If your merchandise is delivered using a major freight carrier, please be sure to fully check and count your packages upon delivery before you sign for them. Always count the number of pieces you receive. Boxes and packages should be signed for by piece count; not by pallet count. Do not rely on the driver’s count. Always sign the delivery receipt for the actual number of pieces received. You will find the box counts on the packing list included with your shipment.
  • Sign your full name, no initials, the date the material was received and the condition the material was in. On fragile items you have the right to open and inspect your goods before signing for them. If the driver is reluctant to allow this inspection, you can sign with “goods damaged” written on the freight bill. If necessary, please call the shipping company or ICS while the driver waits.
  • If there should be a problem with the merchandise received, please note any damage or shortages on the freight bill with the driver present. This is very important because if you sign for merchandise without making any notations of your shipment being damaged or a package missing, the freight companies are released from liability of freight claims.
  • Any hidden or concealed shortages must be reported to ICS within 24 hours of delivery. Any shortages not reported promptly, may not be honored. Please report issues immediately.
  • As of 5/2019, ALL damage claims MUST include photographed documentation. You will be asked to submit photos of the damages during your report.
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