Frequently Asked Questions

Check out our How-To's section for tips and trick on how to navigate the webstore and use the new features like viewing order history or printing invoices.

How do I create an account to use the web store?
  • It's easy, just download and complete this form and return it to us either by e-mail or by fax and we will get your account set up. Additionally, you can give us a call at 1-800-524-5427 and we can set up your account by phone.

I'm with ... company/organization. Can I buy from you?
  • ICS only sells directly to correctional facilities. We DO NOT sell to the general public. Organizations such as churches, rehabilitation centers, and medical centers may be considered on a case by case basis. For more information submit this form , or call us at 1-800-524-5427.

Can I get a catalog?
  • Of course! You can request a catalog by clicking here .

Where/How do I find ... item?
  • If you are searching for something specific, you can search items by using the Search bar in the upper right hand side of your screen. Entering the item number or a keyword like "Pants" or "Toothpaste" will bring up any items relating to the entered information.
  • If you're just wanting to browse our catalog, select the PRODUCTS drop down menu in the upper left corner of the screen. There you can browse our catalog by category. Additionally, you can refine your search by using the filters to narrow your search.

What is your shipping policy?
  • Prices shown in our catalog are F.O.B. Waco, Texas, or factory. We will prepay all freight charges and add them to your invoice so that no shipment comes collect. We have excellent discounts with major freight carriers such as U.P.S. and FedEx. When you place your order, we will search out the most economical and efficient carrier for your shipment. For prices F.O.B. Destination, give us a call; we will be happy to work up prices with all freight charges included.

Do you offer any freight deals or programs?
  • Yes! ICS has a number of freight programs to fit any size facility. Give us a call for more information!
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